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See how your own results look when Sarah handles the chasing at scale
Here is how the same recovery journey looks when powered by Sarah, the HeyEngage copilot.
High Value Invoice Recovery Reimagined With the HeyEngage Copilot
The Ladder Group delivered £17,600 worth of work and agreed a manageable £2,300 instalment plan. The first payment arrived as expected. Everything changed when the customer was acquired by a US group. New decision makers attempted to rewrite the agreement and offered to pay only half of the remaining balance.
Attempts to resolve the matter directly were going nowhere, and the team needed a structured and dependable recovery approach that protected the full value of the contract.
Sarah reads the full timeline, agreement, communication history and attempted renegotiation without any manual preparation.
Sarah reaches the correct decision makers, reinforces the original binding terms and applies clear escalation logic. Every follow up is timely, consistent and aligned to the agency's tone.
Reduced settlement attempts are handled with firm, structured responses. Sarah follows escalation pathways precisely, without delay or manual effort.
Most of the operational workload is automated, reducing the cost and time normally required for this type of case.
Teams step in only when legal escalation or solicitor involvement is necessary. Sarah handles all early and mid stage activity.
This workflow can be executed across many similar cases with Sarah handling the majority of the process
Book a demo to have your agency's case study reimagined live with the HeyEngage Copilot